01Introduction
Welcome to the hoki711 Privacy Policy. This document explains in detail how hoki711 ("We", "Platform") collects, processes, stores and protects your personal information ("Player", "User") when you use our online betting platform in Malaysia.
Hoki711 takes data privacy very seriously. We operate in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and adhere to international best practices in data protection. By using the hoki711 platform, you agree to the collection and use of information as described in this Privacy Policy.
This Privacy Policy applies to all Hoki711 services, including the hoki711.my website, mobile app, customer support, and all official Hoki711 communication channels.
We encourage you to read this Privacy Policy carefully. If you do not agree with any part of this policy, please stop using the hoki711 platform and contact us to close your account.
02Data We Collect
Hoki711 collects various types of personal information from our players for legitimate purposes in operating the online betting platform. The following are the categories of data we collect:
| Data Category |
Type of Information |
Collection Methods |
| Identity Data |
Full name, date of birth, MyKad/passport number, profile photo |
Registration form, KYC process |
| Contact Data |
Email address, Malaysian phone number, residential address |
Account registration, profile updates |
| Financial Data |
Bank account number, bank name, eWallet account numbers (TnG, GrabPay, Boost, ShopeePay), transaction history |
Deposit/withdrawal process |
| Technical Data |
IP address, device type, operating system, web browser, cookie data |
Server logs, cookies, tracking technologies |
| Gaming Data |
Betting history, wins/losses, game preferences, session duration |
Automatic platform activity |
| Communication Data |
Support chat transcripts, emails, complaint records |
Interactions with the support team |
We only collect data that is strictly necessary for the stated purposes. hoki711 does not collect sensitive information such as medical data, religious beliefs, or players' sexual orientation.
You are responsible for ensuring that all information provided to hoki711 is accurate, truthful and up to date. Inaccurate or misleading information may result in account suspension or delays in withdrawal processing.
03How We Use Your Data
Personal information collected by hoki711 is used solely for legitimate purposes directly related to platform operations. The following are the primary purposes for which your data is used:
- Account management: Creating, verifying, and maintaining your player account on the hoki711 platform.
- Identity verification (KYC): Verifies that you meet the minimum age requirement of 18 years and confirms your real identity to prevent fraud.
- Payment processing: Processes deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost and other Malaysian payment methods.
- Service provision: Giving you access to all hoki711 games including Live Casino, slots, sports, esports, and virtual sports.
- Customer support: Handles your enquiries, complaints and support requests efficiently and effectively.
- Platform security: Detecting and preventing fraud, money laundering, bonus abuse, and other unlawful activities.
- Responsible gaming: Monitoring gameplay patterns to identify players who may be experiencing gambling-related issues and providing appropriate assistance.
- Marketing communications: Sending information about hoki711 promotions, bonuses, and the latest offers — only to players who have given their consent.
- Legal compliance: To comply with applicable laws and regulations, including financial reporting requirements.
- Platform improvements: Analyses usage data to improve performance, interface and the overall hoki711 player experience.
hoki711 will not use your data for purposes unrelated to platform services without first obtaining your separate consent.
04Legal Basis for Data Processing
Hoki711 processes your personal information on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). Our processing bases are as follows:
- Consent: You give your explicit consent when registering a hoki711 account and agreeing to this Privacy Policy. You may withdraw your consent at any time.
- Contractual performance: Data processing is necessary to provide the services you have requested, including managing your account, processing bets, and handling payments.
- Legitimate interests: hoki711 has a legitimate interest in processing data for security, fraud prevention, and service improvement purposes.
- Legal obligation: Some data processing is required to comply with Malaysian law, including anti-money laundering (AML) requirements and tax compliance.
05Data Sharing with Third Parties
Hoki711 takes great care in sharing player data. We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, data may be shared in the following limited circumstances:
- Payment providers: Required financial information is shared with DuitNow, FPX, Touch 'n Go, GrabPay and Boost solely to process your transactions.
- Technology service providers: Companies that help us manage hoki711's technical infrastructure — bound by strict confidentiality agreements.
- Game providers: Minimum necessary information is shared with Live Casino, slots, and sports gaming platform providers to enable game access.
- Statutory authorities: Hoki711 will disclose information to authorities, law enforcement agencies, or regulatory bodies when required to do so under Malaysian law.
- Fraud prevention agencies: Data may be shared with agencies that assist in detecting and preventing fraud across the financial and betting industries.
All third parties who receive hoki711 player data are required to comply with strict data protection standards and are not permitted to use that data for any purpose other than what has been specified.
06Cookies & Tracking Technologies
Hoki711 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the hoki711.my website.
Types of cookies we use:
- Essential Cookies: Required for core platform operations — login, game sessions and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting information on how players use Hoki711 to help us improve platform performance and speed.
- Functional Cookies: Saving your preferences such as language, display settings, and game choices for a more personalised experience.
- Analytics Cookies: Helping us understand platform usage patterns on an aggregated and anonymised basis for continuous improvement purposes.
You can manage your cookie settings through your web browser. However, disabling essential cookies may cause some hoki711 platform features to not function properly.
07Data Security
Hoki711 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.
- 256-bit SSL encryption: All data transmitted between your device and hoki711 servers is protected by the highest level of industry-standard encryption.
- Secure servers: Player data is stored in data centres protected by multiple layers of physical and digital security, including biometric access controls.
- 24/7 monitoring: Hoki711's security systems are fully monitored at all times to promptly detect any threats or suspicious activity.
- Two-factor authentication: Hoki711 supports 2FA for all player accounts to reduce the risk of unauthorised access.
- Regular security audits: The hoki711 platform undergoes regular independent security audits to identify and address any vulnerabilities.
- Staff training: All hoki711 staff with access to player data undergo strict data protection training and are required to sign confidentiality agreements.
While hoki711 employs best-in-class security measures, no security system is 100% foolproof. You are also responsible for keeping your account password confidential. Never share your password with anyone, including hoki711 staff.
08Data Retention Period
Hoki711 retains players' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
- Active account data: Retained for as long as your account remains active on hoki711 and for 7 years after account closure for legal compliance purposes.
- Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's tax and financial regulatory requirements.
- Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
- Cookie and session data: Session cookies are deleted when you close your browser; persistent cookies are stored for up to 12 months.
- Gaming and betting data: Retained for 5 years for audit, compliance, and dispute resolution purposes.
Once the designated retention period has lapsed, your personal data will be securely deleted or anonymised so it can no longer be linked to you.
09Your Rights as a Player
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by hoki711:
- Right of access: You have the right to request a copy of the personal data hoki711 holds about you. We will process your request within 14 working days.
- Right to correction: You have the right to request correction of any inaccurate or incomplete personal data. Simple updates can be made directly through your account settings.
- Right to erasure: In certain circumstances, you may request the deletion of your personal data. Such requests are subject to legal obligations that may require us to retain certain data.
- Right to restrict processing: You may request that we restrict how we process your data under certain circumstances.
- Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
- Right to data portability: You may request to receive your data in a machine-readable format for transfer to another service provider.
- Right to withdraw consent: You may withdraw your consent at any time without affecting the validity of any processing carried out prior to that withdrawal.
To exercise any of the rights above, please contact the hoki711 Data Privacy Officer via email privacy@hoki711.my or via our platform's live chat.
Hoki711 will not charge a fee for processing legitimate data rights requests. However, for requests that are excessive or repetitive without reasonable grounds, we reserve the right to impose a reasonable administrative fee.
10International Data Transfers
In operating an online betting platform, Hoki711 may need to transfer your personal data to servers or service providers located outside Malaysia. Any such transfer will be carried out with adequate safeguards in place, including:
- Ensuring that the recipient country maintains a level of data protection comparable to Malaysia's PDPA.
- Executing binding data transfer contracts that hold overseas service providers to the same protection standards.
- Obtaining your explicit consent where required for certain data transfers.
Hoki711's international data transfers relate primarily to backup server infrastructure, international game provider services, and technology providers used to operate the platform.
11Children's Privacy
The hoki711 platform is an adult betting service that is for individuals aged 18 and above only. hoki711 does not knowingly collect, process, or store personal information of individuals under the age of 18.
We enforce strict age verification procedures during registration. Should we discover that personal data of an underage individual has been collected inadvertently, we will immediately take the following steps:
- Immediate suspension of the account in question.
- Deleting all data relating to that individual from our systems.
- Returns any associated funds to the original payment method.
- Reporting to the relevant authorities where required.
Parents and guardians are encouraged to use parental control software to prevent children from accessing online betting platforms. If you become aware that a child has registered on hoki711, please contact us immediately at privacy@hoki711.my.
12Privacy Policy Amendments
Hoki711 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements or improvements in how we handle player data.
When material changes are made to this Privacy Policy, we will:
- Updating the "Last Updated" date at the top of this page.
- Sending notifications to all registered players via email and in-platform notifications.
- Displaying a prominent change notice on the hoki711 homepage for at least 14 days.
Continued use of the hoki711 platform after an amended Privacy Policy takes effect will be considered your acceptance of those changes. If you do not agree, please stop using the platform and contact us to close your account.
13Contact Us
If you have any questions, concerns or complaints regarding the hoki711 Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer:
- Privacy Email: privacy@hoki711.my
- General Support Email: support@hoki711.my
- Live Chat: Available on the hoki711 platform (24/7)
- Response Time: Within 3 business days for privacy enquiries; 14 business days for formal data rights requests.
This Privacy Policy is governed by the laws of Malaysia and subject to the jurisdiction of Malaysian courts. If you are dissatisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.